Privacy Policy

HDV Motors is covered by this Privacy Disclosure Statement and consent form. We gather information about you for the reasons you consent to in this Privacy Disclosure Statement and Consent. Accepting these conditions allows us to gather, use, and share personal information—consistent with Australia's privacy laws—about you for such reasons.

What are the different types of personal information and credit-related data?

'Personal Information' is knowledge or an opinion about a named person, or an individual who is fairly recognisable,

whether the knowledge or viewpoint is materialised or not; and if it is true or not.
'Credit-related Information' is a kind of personal data comprising the following:

Credit information is personal data we gather linked to a credit application containing details that identify you, the amount you have borrowed, payments, defaults and bankruptcy.

Credit reporting information is credit information or information obtained by a credit reporting agency from credit information used for determining eligibility for consumer credit, such as a credit score or credit report.
A credit reporting agency derives credit reporting information from credit information used to assess consumer credit eligibility, such as a credit score or credit report.

To determine whether you are eligible for consumer credit, a creditor may look at your credit report details as well as any additional information they may get from these details that impacts your creditworthiness.

What kinds of Personal Information do we gather from you and how do we accumulate it?

We only gather Personal Information as far as it is fairly required for a number of our operations or services. Personal Information we might gather includes:

contact information comprising your name, address, email address and phone numbers;

where necessary, identification information comprising date of birth, driver's licence, driver's licence the amount and registration certificate (in regard to the person who owns the car, including family members), pictures at point of delivery;

Should you apply to buy a car, we might gather or get data from our third party suppliers including Credit-related Information and other financial information.

Should you apply for vehicle financing via us or are a possible guarantor on a finance application, we may gather Credit-related Knowledge about you from you and from credit reporting agencies such as your credit score, credit report, financial standing information, whether or not you have committed scams or other types of severe credit violations and receiving commercial credit data concerning you in order to evaluate the request submitted by you for consumer credit.

We never collect confidential information without your permission

We do not gather Sensitive Information about you except you willingly give it to us or agree to its gathering. 'Sensitive Information' is information or opinion about an individual's racial or ethnic origin, viewpoint on politics, convictions regarding religion, gender identity or criminal record given that the information or opinion otherwise qualifies as Personal Information.

Sometimes, certain Sensitive Information could be asked for under a job application or your duties as our contractor or employee.

For the reasons that information was gathered, you agree to us gathering Sensitive Information you give us voluntarily. Should we have to gather any Sensitive Information for a particular reason, we will seek your explicit permission and only use or share such information for the reasons it was gathered, or as otherwise allowed by the Privacy Act.

Personal Information gathered from other sources

Should you give us Personal Information about any other person, you must make sure you have their permission to give us such Personal Information for the goals described in this Privacy Policy. Any information that appears on a car registration or an application pertaining to a family member or other household member falls under this category.

We shall only keep, use or disclose Personal Information about you supplied by someone other than you if we believe we could have gathered this information from you had we asked for it. This includes information you supply us with unsolicited Personal Information. Under these conditions, we will make every effort to inform you about the gathering of such data. Should we be unable to gather this Personal Information, we will delete or de-identify that Personal Information as mandated by law.

Protection of your Personal Data

Your Personal Information is kept in many forms, including paper and electronic. All Personal Information we gather is limited to our permitted staff on a thorough need-to-know basis and is safeguarded using suitable physical, technical and organisational methods. Protected from unauthorised access, use or disclosure, we take reasonable measures to secure the Personal Information you provide on computer servers in a regulated, safe environment.

In suitable situations, we need our outside service providers with access to Personal Information to enter into data processing contracts or comparable contracts obligating them to take the required and sensible actions to safeguard the Personal Information given to them.

Even with these precautions, no security system is impenetrable, and the internet's nature makes it impossible to ensure that information transmitted over the internet or stored on our servers will be protected from unauthorised access.

How long do we retain your Personal Information?

We keep Personal Information and Credit-related Information you give us where we have a current need to do so.

We take sensible measures to safely delete your Personal Information and Credit-related Information or anonymise it or, if that is not feasible, securely keep your Personal Information and Credit-related Information and separate it from any more processing until deletion is possible when we have no continuing purpose to retain such information.

If you have given us permission to contact you via email with marketing messages, we will keep the details of your marketing preferences for a reasonable length of time after you have shown no further interest in our content, goods, or services (for example, when you stopped interacting with our emails or your HDV Motors account). We keep data generated by cookies and other tracking technologies for a fair period of time from the date such data was generated.

Cookies and Related Technologies

Cookies and related technologies help us track users' movement across our website, run our site, examine trends, and compile demographic data on our whole user base. A cookie in no way allows us access to your computer or any information about you, save the data you decide to provide with us. Cookies can be accepted or declined.

Though most web browsers automatically allow cookies, you can often change your browser settings to refuse them if you so want. This could stop you from fully using the Site. By allowing us to track which pages you find beneficial and which you do not, cookies help us overall give you a better website.

Filing a complaint

The Privacy Laws, which includes the Australian Privacy Principles and, to the degree we process Credit-related Information. Your concerns are important to us and we will try to fairly and promptly address any problems.

Should you believe that an act or practice of HDV Motors may have violated your privacy related to your Personal Information or Credit-related Information or if that you have any enquiries regarding this Privacy Policy or our handling of the Personal Information or Credit-related Information you give us, please email us using the information provided below. Your name, email address, phone number and unambiguous complaint should all be included. We will try to answer within a fair time and let you know what we did; we will also document the problem and any resolution.

Your data - Gathering, Use and Disclosure

To set up an online account for you, we gather your mobile number and email address—which could include your name and other relevant personal information.

Creating an account for you could involve using data gathered during your account usage in several different ways, including:

give you goods and services;

keep and update records,

especially by means of analytics and research, safeguard, enhance and grow our goods and services;

by email or other methods, deliver information or material we believe could interest you; send marketing messages and retargeting on ad platforms connected to our company;

encourage you to use our goods and services and provide you with promotional and informational material consistent with your communication choices.

This includes administering awards, surveys, giveaways, and promotional events, as well as sending updates on our customer agreement, website conditions, and Privacy Policy.